Terms of service
Effective October 1, 2026
Who we are
DayFinch is an online service for activity teams in senior living: an activity library with printable kits and screens, a shared calendar, session records and team accounts. DayFinch is provided by HK HOLDINGS SAS (“DayFinch”, “we”, “us”). By creating an account or using DayFinch you agree to these terms. If you use DayFinch for an organization, you confirm that you may accept these terms for it.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
Accounts and communities
You must be at least 18 years old. A community is the workspace of one center. Its owner decides who joins, which role each person has and which plan it uses. Every person signs in with their own account; keep your sign-in private and tell us if you think someone else used it. You are responsible for what happens under your community’s accounts.
Free trial
Each new community can have one free trial of 30 days.
- When the trial starts at checkout, you give a payment method. The plan you chose starts automatically when the trial ends and is charged to that payment method, unless you cancel before the trial ends.
- Paddle, our reseller, emails you a reminder at least 7 days before the first charge.
- A trial started without a payment method ends without any charge. After it, your saved work stays available to read and export, and you can choose a plan.
Subscriptions, renewal and cancellation
Plans are billed in advance, monthly or yearly, and renew automatically at the end of each period until you cancel. You can cancel at any time from Plan & billing. Cancellation takes effect at the end of the current period: you keep access until then, and the plan does not renew. Plan changes are shown in checkout or in the billing portal before you confirm them.
Prices and taxes
Prices are in US dollars. Applicable sales tax or VAT is added at checkout according to where you are. If we change a price, we will tell you at least 30 days before the new price applies to your subscription.
Refunds
Payments are non-refundable, except where the law requires a refund. The Refund policy explains the details and how to reach Paddle.
Failed payments
If a payment fails, you have 14 days to update the payment method. After that the community becomes read-only until payment is resolved. A failed payment alone never deletes your saved work.
Your content
You keep ownership of what your team creates and records in DayFinch. You allow us to store, copy, display and process it only to provide and secure the service for you. We do not sell it. How we handle personal information is explained in the Privacy policy.
DayFinch is not a medical or clinical record system and is not designed to hold protected health information. Do not enter residents’ names, diagnoses, medications or other health details. DayFinch works with attendance counts and short notes about the activity.
Activities and safety
DayFinch activities are for recreation, conversation and engagement. They are not medical or therapeutic advice and do not promise health outcomes. Your team decides whether an activity suits each person, follows your community’s policies, and supervises every activity. Safety notes in the kits are reminders, not complete safety instructions.
Our content and your license
The activity library, kits, screens, texts, images and software belong to DayFinch or its licensors. While your subscription or trial is active, your team may use, print and copy the kits for activities in your own community. Please do not publish the library, resell access, or copy it to build a competing product.
Acceptable use
Do not use DayFinch to break the law, to harm others, to test or bypass its security, to overload it, or to send spam. We may suspend an account that does, and we will tell you why when it is safe to do so.
Availability and changes
We work to keep DayFinch available and your data safe, but we cannot promise that it will never be interrupted. We may improve or change features. If a change significantly reduces what a paid plan includes, we will tell you in advance.
When a plan ends
For 90 days after your paid service ends, your community keeps read-only access to read, print and export its work. After that we may delete the community’s data. We will email the owner before we do.
Disclaimers and liability
To the extent the law allows, DayFinch is provided “as is”, without warranties of any kind, and we are not liable for indirect or consequential losses. Our total liability for any claim is limited to the amount you paid for DayFinch in the 12 months before the claim. Nothing in these terms limits rights that the law does not allow us to limit.
Changes to these terms
If we change these terms in a way that matters, we will tell subscribers by email or in DayFinch at least 30 days before the change takes effect. If you keep using DayFinch after that, the new terms apply.
Questions? Email support@dayfinch.com.